Discussion Thread
Response (Mike L.) 08/29/2006 05:55 PM
Hello Nathan,
Okay well if all your security software has been removed or disabled from your system, then it must be something on the campus network causing this. You stated previously that you were told that no one else has reported this problem to the campus IT department. Have you tried connecting from a different location on the campus to see if the issue continues? Also you may want to verify with them they were referring to City of Heroes specifically and not other online games. Please let us know what you find out.
Thanks,
Customer (Nathan Baxter) 08/29/2006 04:03 PM
ZoneAlarm's tech support office reccomended uninstalling the firewall to establish whether or not it was the source; when this was done, the problem persisted.
Thank you, -n
Response (Hayden) 08/29/2006 11:18 AM
Hello Nathan,
For troubleshooting purposes it is usually best to leave the third party apps disabled in msconfig. Less things to get in the way if we do it that way.
As for Zone alarm my next suggestion would be to contact support for that firewall. Zone alarm has a tendency to hide some of the security settings and their support would know the quickest way to get this resolved for the files involved.
Thank you.
Customer (Nathan Baxter) 08/28/2006 07:23 PM
[i]The hijackthis log you sent us looked fine. Although it did show quite a few programs running in the background. Did you re-enable them after you disabled them in msconfig?
Yes, is there a reason I shouldn't have?
You may want to go into your Zone Alarm exceptions menu and remove the entries for City of Heroes, this should make the firewall ask you if you want to give them permission again when you try to run the game. Disabling a firewall will not prevent it from blocking programs it may have determined are suspicious. Please let us know how it turns out.
No joy.
Response (Mike L.) 08/28/2006 06:54 PM
Hello Nathan,
The hijackthis log you sent us looked fine. Although it did show quite a few programs running in the background. Did you re-enable them after you disabled them in msconfig? You may want to go into your Zone Alarm exceptions menu and remove the entries for City of Heroes, this should make the firewall ask you if you want to give them permission again when you try to run the game. Disabling a firewall will not prevent it from blocking programs it may have determined are suspicious. Please let us know how it turns out.
Thanks,
Customer (Nathan Baxter) 08/28/2006 06:44 PM
Program run!
Response (Mike L.) 08/28/2006 06:13 PM
Hello Nathan,
I would like for you to run a program for us. It is called Hijack This and it will give us a list of any programs on the machine that could be causing this issue. You can download it from the following location:
www.spychecker.com/progra...kthis.html
Please run it and click the button that says Save Log. Send us this log file. I'll take a look at the log and send you some suggestions if I find anything.
Thank you,
Customer (Nathan Baxter) 08/28/2006 04:37 PM
Shutting down the third-party programs had no effect.
Response (Scott) 08/28/2006 11:41 AM
Hello Nathan,
I'd like for you to try disabling all background applications that are running. You will only be disabling 3rd party programs that are running and keep the bare essentials needed for Windows. After going through the following instructions restart your computer and try the game again
Go to Start>Run>type msconfig and click OK. Uncheck Load Startup Items, then go to the Services tab. Click Hide All Microsoft Services then uncheck all the ones you see. Click OK and restart.
Thanks,
PlayNC Tech Support
Customer (Nathan Baxter) 08/25/2006 07:03 PM
> In order to better understand your issue, please send us a little information about your network setup. We need to know exactly how you connect to the Internet. <
...I knew I forgot something.
Anyway,
mulmres01.marshall.edu/cp/home/loginf is all Greek to me, but it looks like it details the information you'll need. To quote the relevant paragraph, "Marshall University Network, known as MUNet, is composed of a Gigabit Ethernet backbone delivered over fiber connecting all of the buildings on Campus. The majority of intra-building connections are switched 10/100 Ethernet. Computing Services also provides support for 802.11x and Free-Space Optical wireless networks. MUNet is linked to the Internet via the state wide ATM Network. Marshall University has an OC3 (155Mbs full-duplex) ATM connection with 30Mbs dedicated to high speed access to the Internet. All remote sites are connected to the University across the statewide ATM Network with the exception of the Medical Education Building."
I'm a resident in a dorm on the University's Huntington, WV campus. I -am- a user of ZoneAlarm antivirus, but it's configured to allow the various CoH programs full rein and caused no conflict when I had the machine set up at my permanent home in Elkins, WV.
If the information the University provides on their website isn't enough, I'm afraid I can't tell you any more than I already have at this point. If need be I can place a call and ask, or you may contact their Help Desk yourself at (877) 689-8638 or helpdesk@marshall.edu
Thank you, -n[/i]
And, of course, now that I've called the Uni help desk a
second time, I find out that
they actually don't know, and that the Networking people who
do go home at 4:30.
I'm about ready to
kill something.
Ja, -n
===============================================
"Puripuri puripuri...
Bang!"