I agree with Catty. That a moderator was of that particular opinion raises all sorts of red flags for me as well. Complaints at least must be catalogued... and if a particular thing is being complained about more than a couple of times, by people who don't know each other... that's a sign a change needs to be made somewhere.
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"You know how parents tell you everything's going to fine, but you know they're lying to make you feel better? Everything's going to be fine." - The Doctor
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"You know how parents tell you everything's going to fine, but you know they're lying to make you feel better? Everything's going to be fine." - The Doctor